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Users of hr services and their needs

  • I therefore requested that a representative come out to see us in order to identify the relevant information to enable her to complete the NVQ level 3;
  • It makes giving an instruction to an employee simpler as you are able to express the requirements expected of them using intonation, hand gestures and examples.

They understand the product or service that their organisation provides and who the customers are and they understand the goals of the organisation. As an HR specialist they are also expected to guide their team to create solutions that deliver value in line with the organisation.

Table 1 shows how I am able to demonstrate knowledge and understanding relating to this particular core area. Table 1Personal knowledge and competency relating to insights, strategy and solutions Business Knowledge1.

It was important to create a vision statement at the outset to assist with future planning and where we wanted to the see the business in the future. Table 2 shows how I am able to demonstrate my knowledge and understanding of this core area.

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Table 2Personal knowledge and competency relating to leading HR Personal leadership2. I therefore sourced various courses which would lead to an appropriate qualification which augmented my current skills and qualifications.

Acts with integrity, impartiality and independence, balancing personal, organisational and legal parameters. Finally, the 4 bands of competence range from Band 1 to Band 4.

  • CPD is important as it ensures you continue to be competent in your profession, it shows a commitment to lifelong learning and may also be a requirement of a professional role or membership to a professional body;
  • They therefore need their team to be productive and motivated to meet the demands and targets of the organisation;
  • To sign up, free, register here;
  • Most are delivering HR services via email and spreadsheets on a daily basis.

Band 1 covers the early stages of an HR career, culminating in Band 4 for the most senior leaders in HR and each band defines the responsibilities required by HR professionals at every stage of their career. Personal competency at Band 2 within one professional area: In particular there was one staff member who was identified as requiring further additional training as she wished to continue with her own professional development.

I therefore undertook the following procedures to identify the appropriate learning and training: I therefore requested that a representative come out to see us in order to identify the relevant information to enable her to complete the NVQ level 3.

HR Services

The training advisor attended the business once a month to give a progress review on the employee and to gather evidence. There are many users of the HR services within my organisation but I have chosen the following three users for the purpose of this assignment and set out what their need may be and how the conflicting element of each user is identified and prioritised by the HR Department: They therefore need their team to be productive and motivated to meet the demands and targets of the organisation.

They should ensure that absenteeism is kept to a minimum and that all workers are skilled professional workers. A conflict may arise if the employee is de-motivated in their job role due to not being sufficiently qualified or lacking in certain skills which could easily be identified and rectified by further training and support.

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However, it is often the case whereby there are many applicants for each potential vacancy with many applicants being well qualified with respect to the vacancy. Conflict may arise as the HR practitioner will be required to shortlist from numerous applications for one vacancy therefore they need to be able to quickly and accurately assess each application and CV for precise key specifications required on the job description.

How conflicting needs are met As can be seen, the needs of the employees, potential employees and the line managers are different but similar. The conflicting needs of the three users of the HR services are identified by their working behaviour and the motive behind doing their job.

12 ways HR can add value to the customer experience

Further training can be a motivating influence on any employee thus fulfilling the needs of the organisation and maintaining a happy yet professional relationship with their line manager as he will have fully qualified and skilled staff, therefore the conflicting priority with the Line Manager is that his concerns are fulfilled by having motivated staff.

Methods of Effective Communication, the advantages and disadvantages of each The three methods of communication I have chosen for this assignment are: It makes giving an instruction to an employee simpler as you are able to express the requirements expected of them using intonation, hand gestures and examples. Body language is also important in this type of communication both on the part of the communicator and receiver.

A disadvantage could be that an employee could misinterpret or forget the instruction once the conversation is finished and time has lapsed. The disadvantage of a telephone call may be that the receiver is not at their desk and therefore a voicemail message may be left and there would be no timescale as to when the receiver would pick up their messages.

Again the disadvantage with an email is that the intonation can be easily misinterpreted. The disadvantage with written communication is that it may take time to reach to the desired destination.

Report summary: What Customers Want From HR

Effective Service Delivery Effective service delivery is vital to any organisation as the reputation of the business is dependent upon it. In my role as owner of a bridal business it is imperative that we maintain high standards of service delivery to customers at all times. Delivering service on time is vital as there are often occasions when brides inform us that their wedding date has been set for a matter of weeks ahead.

If a new bridal gown needs to be ordered there is a rush service available at a minimal cost to the customer as it guarantees 8 weeks delivery rather than the usual 16. Many customers are also working to a tight budget therefore we always have a range of lower cost bridal gowns and sale gowns available.

There have also been times when we have encountered difficult customers and have had to handle and resolve complaints. Although the first thought is to be defensive, it is imperative that you listen intently to the complaint as losing a customer and receiving negative recommendations for your business users of hr services and their needs detrimental.

On occasions, it is also considered appropriate to offer refunds or exchanges in order to resolve a complaint. Activity 3 I have self assessed against the Associate Membership criteria, electronically via the CIPD website and I have used the findings to identify 2 development needs at band 1 which I have h on my Personal Development Plan attached where I require further training to meet the criteria and are mentioned below in summary: CPD is important as it ensures you continue to be competent in your profession, it shows a commitment to lifelong learning and may also be a requirement of a professional role or membership to a professional body.

The outcome of this module is to enable me to understand the impact of employment law at the start of the employment relationship; understand the main individual rights that the employee has during the employment relationship and; understand the issues to address at the termination of the employment relationship.

  1. Further training can be a motivating influence on any employee thus fulfilling the needs of the organisation and maintaining a happy yet professional relationship with their line manager as he will have fully qualified and skilled staff, therefore the conflicting priority with the Line Manager is that his concerns are fulfilled by having motivated staff. A good HR department need to work with both groups to find the right balance.
  2. I wish to build my knowledge around these areas as I would like to progress into a more managerial position with my current employers as they currently have no senior HR personnel and it is therefore important to have sound knowledge of employee and employer rights. To influence their decisions especially financial decisions Line Managers.
  3. Without automation, you cannot free up your HR resources to focus on more strategic initiatives.
  4. In most organisations, email is still the most common way for employees to ask questions, followed by phone calls and visits to the HR office.
  5. HR service delivery platform.

I wish to build my knowledge around these areas as I would like to progress into a more managerial position with my current employers as they currently have no senior HR personnel and it is therefore important to have sound knowledge of employee and employer rights.

The organisation is currently under redevelopment and I wish to move into a more senior position therefore gaining further knowledge and expertise is prerequisite to my future growth within the organisation. How to cite this page Choose cite format: