Term papers writing service


Role of hrd in tqm case studies

Introduction The main goal of any Governmental Organization GO is to provide the society and citizens with essential needs and requirements such as education, power, health care, and municipal services depending on the available resources and budgets. Consequently, many organizations trying to apply and embrace one or more of the management schemes that assist them in enhancing their productivity and success.

One of the most significant management philosophies or business approaches is TQM. However, many countries and organizations around the world, in their effort to be flexible, effective and efficient in gaining the competitive advantages in business environment, have begun to recognize and understand the benefits and importance of quality revolution in term of TQM.

The s have witnessed spreading of the quality revolution to private and public service organizations from its cradle in manufacturing organizations [1]. In that time, many of GOs in service sector considered TQM as a significant management strategy for their survival.

Therefore, these organizations started adopting this strategy but with different names and standards to remedy dissatisfaction about poor services, poor financial management, high inflation, performance problems and to get such comprehensive change in their organizations [2]. TQM brought huge changes to management and has a substantial impact on business systems globally through continuously seeking customers' needs and the way they can constantly be met [3].

  1. The questionnaire with final structure have been distributed to all designated municipal institutions in Iraq and addressed to the general Managers, managers, and heads of department for these institutes. An industrial management tool for improving product quality and design and for reducing operating costs and losses," McGraw-Hill, , [9] Philip B..
  2. HRM plays a positive and significant impact on improving OP.
  3. An industrial management tool for improving product quality and design and for reducing operating costs and losses," McGraw-Hill, , [9] Philip B.. Process management is essential to improve TQM practices through eliminate differences of all the stages of the process and by doing the correct things correctly in first time [28].
  4. Crosby, "Quality is free. In reality, the truth is that it tends to involve some strange combination of both.
  5. It is a rare opportunity to be able to see these 3 very well known artists from Korea in one place. However, this hardly changes the UFO count which is probably low for this reason as well as those mentioned above.

This philosophy will help management team to; reduce the waste of rare sources, empower employees, and to define efficiently the defects in service processes [4]. The last few decades witnessed the upsurge of the concept of TQM in the governmental environment. Notwithstanding, TQM has been the focus of managers role of hrd in tqm case studies has also been a fundamental element in the majority of the business policies set out by organizations [5].

Improving the municipal performance and rising the quality of provided services has become essential for the municipalities, citizens, professionals, management teams, and governments in third world countries, in which citizens in these countries suffer from poor service quality with weakness in performance. TQM Philosophy Quality development has passed in four stages which are; inspection, quality control, quality assurance, and the final stage in this development is TQM.

The quality concept was described differently by many gurus, but there is agreement from all about considering meeting customer expectations by improving products and processes quality as primary goal [7].

Crosby [9] defined quality as an adherence to requirements, [8] identified it as a value perception, [10] declared that quality was fitness to use. Many countries and organizations around the world, in their effort to be flexible, effective and efficient in gaining the competitive advantages in business environment, have begun to recognize and understand the benefits and importance of quality revolution in term of TQM [12]. Recently, several GOs decided to adopt TQM as a management strategy to get such comprehensive change in their organizations.

Several academics and researchers have developed numerous descriptions that best designate their appreciation of the term and have ensued an array of definitions not being role of hrd in tqm case studies dissimilar in regard the original concepts [5].

Many researchers and experts have pointed out in their studies that, implementation of TQM has a significant and positive role in improving OP despite of the type and size of the organization [1, 3, 13, 12, 29]. On the other hand, some researchers have opposite opinion.

In the scene, improving OP to enhance customer citizens satisfaction is the certain aims of TQM implementation through producing goods and services with high quality by stakeholder collaboration, building teamwork, and continuous improvement of performance by adopting quality management practices and tools [14].

Prajogo [15, 16] and Yusuf et al. This opinion has been supported by [17] in their empirical study. The TQM application as role of hrd in tqm case studies number of processes has a straight and significant influence for enhancing OP. It can be applied in service and manufacturing companies, in addition to organizations in industrialized and emerging countries [18]. The successful application and acceptance of TQM processes involves planning, time and determination factors [19].

From their point of view [20] emphasized on adopting quality management system well-defined as a way for improving OP. There is no specific approach for applying TQM principles in an organization to accomplish good results, but depend on the quality experts understanding [21].

Successful application of TQM can convey many advantages into the organization, including better employee contribution, enhanced communication, augmented output, enhanced quality and a reduced amount of rework, less costs of lowly quality, bigger market share and turnover, higher suppleness, increased personnel and consumer satisfaction, and enhanced competitive advantage.

Nevertheless, in fact, TQM application is viewed as an intricate and difficult practice and these advantages are hard to attain [22]. From previous studies we can propose the next hypotheses as H1: TQM philosophy play a positive and significant role in improving OP.

The main focus for this factor is managing processes to provide products and services with high quality [22]. This element can be defined as a systematic way to improve organization performance through allocating and using available resources efficiently and effectively [23].

Motwani [24] in his research provided evidence that process management added value to process, improved the performance quality, and finally increased the outcome of each employee in the organization.

Prajogo and Sohal [25], in their empirical study argued that there is a direct relationship between OP and PM. TQM gives a high attention for researching, understanding, and developing the process to get an effective process management [26]. PM involves defining and documenting PM procedures in order to ensure minimizing error likelihood. There are many methods like statistical process control, problem solving approach, fool proofing, failure mode effects analysis, and sampling and inspection, which are applied for controlling and improving the process [27].

In order to prevent produce goods and services with defects, there is a significant need to improve a system continuously [18]. Process management is essential to improve TQM practices through eliminate differences of all the stages of the process and by doing the correct things correctly in first time [28].

As a conclusion, the process management as a CSF of TQM is playing a big role in designing service process to add value to citizens, sustaining a good relationship between staff and citizens, and reviewing of the service tools and techniques repeatedly.

PM was measured through the subset of variables on: Hence, the following hypothesis is proposed as H2: PM has a significant impact and positive correlation with OP. Human Resource Management HRM HRM is another key factor of TQM in service organization that associate strongly with customer satisfaction within organizations [23] by managing employees to work together in groups within an organization in order to improve organization performance.

Furthermore, it has an essential role in TQM practices to be effective and efficient [29]. Ishikawa mentioned that senior managers in any organization should motivate their employees to be totally involved by delegating responsibilities [30].

Additionally, all TQM factors require involving all the organization member to associate in improving quality [30]. Along with this idea, [3] stated that HRM is important for improving business performance and management processes.

As a result, it is one of CSF in any successful TQM implementation and it is correlated with quality performance positively [31]. Through every step of TQM implementation there is an emphasis about participating all the staff in process of decision making, problem solving, and improving performance of the whole organization.

Deming argued that employees empowerment and involvement at all step is necessary to improve the present and future goods and services quality.

Yang [33] and [23] in their studies noted that HRM as a TQM element significantly correlated and affected in customer satisfaction [23, 34]. Furthermore, [35] emphasized that empowerment and role of disagreement have a positive relationship.

Role Of Hrd In Tqm Case Studies

HRM is an essential factor in any successful implementation of TQM, and was involved in many researches and articles studies [35]. In real world, experts and researchers have confirmed that HRM has considerable influence on TQM implementation if there is agreement, harmony, and synergy among its practices. Accordingly, third hypotheses is, H3: HRM plays a positive and significant impact on improving OP. HRM can be measure using sub variables such as, how the process of staff selection be effective, take into the account the internal customer concept, creating and providing the necessary training for covering the TQM practices, examine repeatedly employees satisfactory and acceptance responsibilities for quality, problems can be solved by using team approach.

  • An overview of methods and materials used to teach skill development in modern second languages, techniques considered most effective, and appropriate assessment strategies;
  • As a conclusion, the process management as a CSF of TQM is playing a big role in designing service process to add value to citizens, sustaining a good relationship between staff and citizens, and reviewing of the service tools and techniques repeatedly;
  • Table 6 shows the correlation coefficient and significance level for the relationship between these variables;
  • And there's no reason we would;
  • For example, maybe you are doing an interview assignment for a social studies class, a class about cultural studies, or a even a language class.

Methodology The main objective of this paper, as mentioned earlier, is specifying to what level TQM philosophy is implemented in Iraqi public sector and the impact of this philosophy on organization performance. A questionnaire was used, as an instrument for achieving research objective, and it was executed in selected municipalities of Iraqi Ministry of Municipalities and Public works MMPW.

The research methodology for this paper consist of theoretical framework, design of the study, and data collection process. Therefore, the theoretical framework is established to illustrate the impact of TQM philosophy and its impact on service performance in Iraqi context. The framework, based on a comprehensive literature review, is designed to define the research concepts as well as to illustrate the relationship between TQM as a management philosophy and OP, the effect of TQM factors separately on OP, and the relationship directions.

Design of the Study The current study employs a descriptive cross-sectional method as study design due to its capability of phenomenon analyzing of, status, ideas, issues, and demographic information.

  • Students want to learn from knowledgeable teachers, not watch videos of them;
  • Many researchers and experts have pointed out in their studies that, implementation of TQM has a significant and positive role in improving OP despite of the type and size of the organization [1, 3, 13, 12, 29];
  • And there's no reason we would;
  • It can be applied in service and manufacturing companies, in addition to organizations in industrialized and emerging countries [18];
  • And it is not from the actual possession of arts, science, or policy, that we are to pronounce of their genius;
  • In real world, experts and researchers have confirmed that HRM has considerable influence on TQM implementation if there is agreement, harmony, and synergy among its practices.

Generally, most of studies about TQM implementation and OP in service sector have used this type of design [37]. However, the questionnaire with Likert five point scale was applied and consists of three parts. First part consists of general information about organization and respondents, such as, current position in the organization, respondent background, highest educational level, experience in this organization, and so on, this section included nine questions.

Total Quality Management Implementation and Systems

Second part focuses on the extent and the actual implementation of the TQM elements within present status for the organization. This section has seventeen questions, eight question about process management, and nine questions about human resource management.

Third section in this questionnaire is a description and evaluation for the service performance level within the municipal organizations.

This part has only seven questions. Data Collection The researchers are usually using many ways for collecting data, such as face to face interview, phone, messages, e-mail and questionnaire. However, for this study, data collection instrument was the survey methodology that was suggested by Powellalong with necessary modification in order to collect the necessary data to achieve the research objectives and hypotheses [38].

The questionnaire questions were tested by Pilot Study and then improved and examined before the distribution process to the target respondents. The questionnaire with final structure have been distributed to all designated municipal institutions in Iraq and addressed to the general Managers, managers, and heads of department for these institutes.

However, 25 municipal institutions were chosen to be a study sample. Data collection role of hrd in tqm case studies sending out the final questionnaire to 10 General Managers, 25 managers of 25 municipal institutions and 65 heads of department in 19 Iraqi cities as the main respondents.

  1. However, many countries and organizations around the world, in their effort to be flexible, effective and efficient in gaining the competitive advantages in business environment, have begun to recognize and understand the benefits and importance of quality revolution in term of TQM. The comments provoked a storm of protest, not only among the Islamist opposition but also within the ruling National Democratic Party, to which Hosni belongs.
  2. A skill building approach.
  3. The s have witnessed spreading of the quality revolution to private and public service organizations from its cradle in manufacturing organizations [1]. Principles, practice and administration.

Respondents have to tick whether they are: Strongly Disagree SD with lowest value 1, Disagree D also has low value 2, Normal N with moderate value 3, Agree A with high value 4, or Strongly Agree SA with highest value 5, to any of these questions that they have been implemented in the organization. For analyzing the study data, the correlation analysis, descriptive statistical analysis, and multiple regression analysis, were used to assess the impact and the relationship of TQM philosophy and its elements on the performance of municipal organizations in Iraqi context by using SPSS software Ver.

Furthermore, for determining variable frequency, frequency statistics was performed. As shown in Table 1 the reliability values of all variables were strongly significant with value more than 0.

Descriptive Analysis The main purpose for using descriptive data analysis is descripting the interesting phenomenon [39].

In other word, this type of analysis used to analysis the descriptive information statistically to find frequency, Mean Mand Standard deviation St.

Descriptive data analysis provides a general review of characteristics of variables and their measures. Furthermore, it is very important for getting fully understanding about the data collected and interpretation of role of hrd in tqm case studies. Analyzing the characteristics of the sample based on the variables such as position, education experience, quality, TQM and number of Employees and the table 2 is presented the percentage for each item.

Based on the results of educational level SC degree followed by From other side, This factor is aimed for identifying the status of the HRM among municipal institutions in Iraqi government.

Role of hrd in tqm case studies?

This dimension includes 9 items. Frequency distribution of HRM 4. Process Management PM The aims of this factor is identifying the status of the PM among municipal institutions by measuring; value design the process, emphasis on effective service, relationship between staffs and citizens, maintenance plan, and minimizing the chance of employee error.

Frequency distribution of PM 4. Organizational Performance OP OP as a dependent variable was measured the performance of government municipal organizations based on seven statements in terms different choice based on each items including customer satisfaction, employee morale, defects in service, service performance improvement, outcome improvement in percent increase regions that get servicethe percentage of service achievement compare with service planning, and the organization performance level compare with the excellence competitors.

Table 5 shows the respondents feedback for above items.