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A project summary based on the college coffee bar

Two different methods can be used to determine occupancy levels. Hourly - If you estimate percent of occupancy on an hourly basis, the customer rate would be 9.

Not all of the customers will come in during those dinner times nor will they be spaced evenly throughout the day. First, flyers will be distributed in the neighborhood. Ads will be taken out in all of the Catholic church bulletins in the area: Holy Martyr, Queen of Peace and St.

The restaurant is located one block from Holy Martyr Church and school. The owner's family attend the church and have a son who has been a student in the school for 7 years. Special events will be promoted with a portion of the proceeds going to the school.

Ads will also be placed in the target areas of the Burns' Grocery, and the local neighborhood newsletters. On opening night we will have an invitation only party, with over 1,200 invitations being sent. For businesses in the area, menus will be distributed and ordering will be available by fax. A customer mailing list will be developed with a calendar of events being mailed on a monthly basis.

Sales Tactics Servers will always ask the customer if they want added items, i.

Coffee Shop Business Plan

This will not only increase sales for the business but will also increase the amount of money the server makes. Most people tip according to a percentage of the check. The higher the check the greater the tip.

The server can control their own income. All tables also will have "table tents" or advertisements. The tents will describe upcoming events. Also, pictures and descriptions of items for sale, such as micro-brewed beers, desserts, etc. The menus will provide detailed descriptions of the items available, including a section describing the different types of beers available.

For example, the chili beer. If that does not work, the customer will be given their meal free of charge. One block north of Coffee Circus. Known for their southern style cooking. The restaurant caters to families who want to eat and leave. Their prices are moderate with little or no variation. They are known for good quality food and service. Extremely clean and well managed.

There is little or no product comparison. They have become successful due to location and reputation. Burger's Joint - Northwest corner of Holgate and 37th Ave. A well-known fast food franchise with a good presence and marketing plan. The food and prices are about the same as their competition. There is no product comparison. LaJolla - Southeast corner of 37th Ave. The atmosphere is upscale and the food pricing is moderately high. The food is highly specialized and caters to a certain type of clientele.

There is no comparison. Steve's - Northeast corner of 37th Ave. The pricing is moderate, but cheaper than Chicken Little. The quality is fair. Most persons eat there because of pricing and because they are shopping at the store.

There is very little competition for Coffee Circus. Provide customers with prompt and courteous service. Objective Provide initial training for all employees Hold monthly employee meetings Have an open door policy for employee suggestions and concerns Implement the use of the Business Plan systems Purchase and use the Food Fax software package Have clearly defined job descriptions and duties Have an employee policy handbook Do employee reviews every six months Customer suggestion box Design kitchen and service area to be efficient Product Distribution The product will be distributed in the restaurant by food servers.

The food will be cooked on site, except for some of the a project summary based on the college coffee bar goods. Some of these, such as croissants will be purchased in the raw frozen form and baked daily. A server will greet them and give them water. The server will inquire what they would like to drink.

The drink order will be prepared by the server.

  • The dishwasher is responsible for keeping the dishes washed and helping with busing the tables if needed;
  • Accounts Payable Interfaces Export purchases to accounts payable system;
  • They provide regular and emergency service whenever you need it;
  • Keys to Success The keys to success will be;
  • The server will maintain the tables in a clean and sanitary condition;
  • General trend toward quality among U.

If the drink is either beer, wine or coffee, that will be prepared by the bartender. The drink order will be given to the bartender on a written check, which will be rung up on the register.

If the server fixed the drink, it will be rung up on the register by the server. The server will deliver the drinks and then take the food order if the customer is ready. The server will take the food order, ring it up and the order will appear on the cook's computer screen.

The cook will prepare the food, in the order the tickets are given. The server will prepare the salads, desserts, hot and cold soups and other items. The cook places the finished food on the window.

The server must pick the food up within two minutes. The food is placed on the table and the server will ask if there is anything else which the customer needs. The server will check all the drinks and replenish water, ice tea and plain coffee.

The server will ask if the customer needs another drink. Specialty drinks are not refill items. Non-specialty drinks are free refills. The server will familiarize the customer with the operations of Coffee Circus. They will explain to the customer that a number of table games are available if they wish to play. The server will let the customer know about the reading room and present them with a schedule of events. The customer will always be asked if they would like dessert or an after dinner coffee.

The server is responsible for checking on the customer in a timely manner. This should be done in an unobtrusive manner.

The server will maintain the tables in a clean and sanitary condition.

Coffee House

Dirty dishes and plates must be removed immediately. Condiments must be kept full and the containers clean. The server is responsible for presenting the check, payment of the check and returning a receipt to the customer. The cook is responsible for cooking and preparing all dishes not prepared by the server.

The orders will appear on the computer monitor and the cook will prepare them according to the order given. The cook and their assistants are responsible for preparing all items in the morning such as the soups for the day, slicing meat, making specialty items and other dishes for the day.

The assistant cooks are responsible for the prep work of all items for the servers and the cooks. This includes stocking all supplies, cutting cheese, fruit, salad items, ice, filling soup tureens, etc. Cleanliness is required above all else. The servers will keep all of their work areas clean at all times. Spills must be cleaned immediately. After each shift, servers will check the side work chart and have it finished before they leave.

This work will be checked by the shift supervisor. The cooking area will be maintained in a clean and sanitary manner. All areas will routinely be wiped down and swept.

The cooks and assistants will also have side work which must be completed before leaving. The dishwasher is responsible for keeping the dishes washed and helping with busing the tables if needed. The dishwasher is responsible for mopping the kitchen floor. All employees must read and be knowledgeable of health regulations and follow those rules. Training will be provided by Coffee Circus.

Hands must be washed on a routine basis. Smoking is allowed only in designated areas. No smoking is allowed in any food preparation area. The servers will be required to present a clean appearance. A uniform consisting of an eggshell white polo shirt with Coffee Circus logo, forest green walking shorts or long pants, black sneakers and black ankle socks.

The servers must be polite, friendly, and helpful, not only to the customer but to the other staff as well.